Customer Service -NeoGlasses.com

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Customer Service

Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
How to Read Your Prescription
How to Measure PD (Pupillary Distance) by Yourself
How to Get Used to Progressive Lens

Shipping & Delivery

Worldwide Shipping at $6 ONLY, FREE Shipping on orders over $80

The glasses you purchased will be shipped by registered airmail. We will update the tracking information to you by email after glasses shipped, and you may track the parcel at http://intmail.183.com.cn

Below estimated leadtime is for your reference:

Japan, Korea, Singapore, Malaysia, Israel, India, other Asian countries and regions, Australia, ,East Euroupe	7-10 days
United States, United Kingdom, Canada, West Euroupe	10-15 days
Brazil, France, Italy	20-30 days

If you have any urgent order, we will ship your glasses by EMS, the shipping time is 7 working days, cost is $24.95.

Privacy & Security

NeoGlasses.com is committed to safeguarding your privacy when making online purchases. We collect only essential customer information such as your mailing address, phone number, email address, vision data and credit card information. The contact information is only used to get in touch with you when necessary. All vision data and credit card information are used only to bill you for the products and services that you select. We respect your privacy and we do not and will not willingly share the information you provide us with outside companies or organizations.

Returns & Replacements

100% Satisfaction Guarantee

If you don't feel good with the glasses in 30 days you receive, we will fully refund or exchange per your request.

How to read your prescription

Below template is most commonly used by optometrist, but some prescription may not contain PD (Pupillary Distance), if so, please measure by yourself following the instruction "How to Measure PD" and mark it when you upload your prescription.

	Spherical	Cylindrical	Axis	Add
O.D. (Right)
O.S. (Left)
P.D. (Pupillary Distance)

How to measure PD (Pupillary Distance) by yourself

Please remind your optometrist to mark PD measurement in your prescription paper. In case they refuse, you may measure by yourself following the instruction.

How to get used to progressive lens

A new progressive glass usually requires new users to undergo a period of adjustment. This artical will help you to get used to them as soon as possible. Click Here